Hello everyone,
I created a credit note for an outstanding invoice that was not paid. After several reminders by letter, email and phone number, the invoice remained unpaid. Now I notice that the amount of the credit note has not been deducted from the dashboard under “outstanding sales invoices”. How can I adjust this?
Thanks in advance
I think you will now have to mark this invoice as paid. Because now you have a credit note for income that you have not received. That is not possible, of course. That will solve the problem.But actually, you shouldn't have done this. Your customer owes you this amount and is required to pay it. The next steps after a warning are a registered letter and going to a debt collection agency, who will then ensure that you get your money. (Tip for the future)
Thank you for your answer. I have indeed solved it this way :) A debt collection agency would cost me more from the amount of the invoice. That is why I chose to add a credit note.
You really should try it out for yourself. Even if you don’t have a company number yet, you can already go ahead.
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