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Credit note in the accounts

JL
2025-06-30

Question

I have just added a credit note to my accounts due to an incorrect invoice that I want to write off in full. The refund has been made (so everything is back to normal), but the dashboard now states that I still have to receive that incorrect amount from the customer (even though the credit note is marked as ‘paid back’). Is this an error or am I overlooking something?

The original invoice is marked as ‘credited’.

You must manually mark both the invoice and the credit note as paid (because they cancel each other out).

Johan

Hello Johan, thank you for your answer! Now it is indeed correct.

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You really should try it out for yourself. Even if you don’t have a company number yet, you can already go ahead.

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