Hello everyone,
This may be a rookie question, but I am about to launch a webshop where customers can return items. You always have to record daily receipts, but how do I record returns where I refund money in my accounts? Does anyone have any advice on this?
Thanks in advance!
Hmm, maybe add credit note? That doesn't work via daily receipts. Out of curiosity, I tried it myself in my daily receipts and it doesn't work.
Create a credit note for a private person, which you then call 'return daily receipts' or something similar, and then refer to the return in that credit note. I wouldn't even send that credit note to the customer; it's more for keeping your accounts okay.
How did you solve this, GVR? I have the same question for items that were ordered by customers but were lost during shipping.
You really should try it out for yourself. Even if you don’t have a company number yet, you can already go ahead.
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