Refund from webshop

But then you will either receive a credit note from them? OR an updated purchase invoice with only the items you actually kept?

Because their accounts must also be correct, so they will also have to put their documents okay (which you will then also have to receive).

Yes, indeed, it is an email from retours with a notification. I do not have an actual credit note. I will add that. Thank you!I have the same problem. How do I enter their credit note? Because when I create a credit note, I have to choose a customer. But I am the customer in this case, right?

I have the same problem with AliExpress.com. They deliver from a European country and therefore provide an EU invoice, but they simply refund you (or give you credit for a next purchase) without providing a credit note. Because I am registered with AliExpress with a vAT number (I am a vAT-exempted self-employed person in a secondary occupation), I pay them €0 vAT, but I have to enter the vAT on those purchases in my 629 vAT declaration every quarter and pay 21% to the Belgian vAT authorities. This means that even for a cancelled order that was not sent, I still have to pay 21% vAT.