Peppol deadline: 01-01-2026
00

Avoid fines

Try for free
Peppol deadline: 01-01-2026
00

Avoid fines

Try for free
Community

Customer has paid invoice twice

SV
28/03/2025
Question

One of my customers has paid the same invoice twice. I want to refund the amount, but how do I do this in my accounts? Is it with a credit note? And how do I do this?

I would think you should enter the same invoice again and then create a credit note.
But I'm no expert.

Just refund the amount and offset the incoming payment against the outgoing payment.

We have answered your question in a video: https://vimeo.com/1071782646

Ask a question
Ask your question to the Dexxter community with over 25.000 sole traders and verified Dexxter experts.
Ask a question
Share
Instagram Tiktok Linkedin Facebook Youtube

30-day free trial. No credit card required.

You really should try it out for yourself. Even if you don’t have a company number yet, you can already go ahead.

Try for free
Community

Other questions from the community

customer without email address
Read more
Purchase invoices Great Britain
Read more
Can you link your prepaid card to a new business account?
Read more
Invoice display settings
Read more
Different VAT rates
Read more
Question about entering an intra-Community purchase with vAT reverse charge
Read more
Splitting costs per invoice
Read more
Not everything is legible on the invoice
Read more
Add PO number
Read more
All community questions

Helaas! Onze community is momenteel enkel toegankelijk voor mensen die een proefperiode op Dexxter starten

30 dagen gratis testen