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Submitting customer list: error in Dexxter or not?

PVS
2023-03-29

Question

Hello,

I have been self-employed since June 2022. When I try to create a customer list via Dexxter, it says ‘you have not created the year 2021 in Dexxter’. Therefore, I cannot download the customer list. But I assume that I have to submit the customer list from June 2022 to December 2022 and that 2021 has nothing to do with it. When I click on customer list on the left, I immediately see ‘customer list 2021 (to be provided as a service in 2022) appears, where I think it should state ‘customer list 2022 (to be submitted in 2023)’, but I can’t find that anywhere. I will now try to submit the customer list manually via Intervat, but it would have been easier to do it via Dexxter 🙂

Found the solution: the financial year at the top right was set to 2022. After changing it to 2023, the customer list became available.

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