When I created a new customer, I accidentally selected ‘company in EU’ when I should have selected ‘belgian company’. I only noticed this after the invoice had already been sent…
I then wanted to change the customer details, but that is no longer possible. I cannot create a new customer either, because Dexxter tells me that the vAT number has already been used… I cannot delete the customer either. What should I do?
In that case, you will have to create a credit note, as you have now created a sales invoice to an EU company. These are other tax rules :)
So it is best to create a credit note for that incorrect EU customer and then create an invoice to the new BE customer. It seems to me that you have already created that BE customer. Feel free to search in "Relationships" (at the bottom of the left side menu) and then click on "Suppliers". You can also search by company number in that search bar!
I have already created the credit note. However, I am unable to create a new BE customer, because I get the remark "you have already created a customer with this vAT number". And I can't edit the existing customer either...
You really should try it out for yourself. Even if you don’t have a company number yet, you can already go ahead.
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