Dear Sir/Madam,
I have created a credit note (myself, just as I create my invoices) and uploaded it.
However, I see that this credit note cannot be linked to the invoice, which therefore ‘expires’. As a result, it remains not paid.
Is there a solution that I have overlooked?
Thank you in advance for your help.
+ Kind regards from Maria
Manually change the status of the relevant outgoing invoice to 'paid'? Credit note/Sales invoice > Status column > 3 blue dots > Tick 'Paid' status
Dear BDB,
If I tick that, it won't be correct, will it?
I was not paid for that invoice.
Then my 'account' is incorrect.
Thanks for your response anyway.
I'll keep searching...
+ Best regards, Maria
Hi Maria,
If you tick both the sales invoice and the credit note as 'paid', those amounts will cancel each other out and I think the account will be correct. Kind regards, Bert
You really should try it out for yourself. Even if you don’t have a company number yet, you can already go ahead.
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