Dear Sir/Madam,
The instructional video shows that you can adjust the financial year in the top right-hand corner.
However, I do not have any of those buttons. I can only see the account button, not the support or financial year button or…
How can I resolve this so that my 2023 income tax return is okay?
Kind regards.
Stephanie Bosmans.
I have experienced this as well. I asked support about it and apparently it is a bug on small screens (it works on standard laptops or PCs) that they will fix as soon as possible. I received this answer:
Hello Adrie,There does indeed seem to be a glitch on small screens (smartphones, tablets and small laptops). Zooming out should solve the problem. Our IT team is doing everything to solve this as soon as possible. If you have access to a PC or standard laptop, you can use that, as it works fine.
In any case, we apologise for the inconvenience and hope that this will be solved soon."
You really should try it out for yourself. Even if you don’t have a company number yet, you can already go ahead.
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