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Invoice request bol.com

CB
2025-02-25

Question

Hello, I sell some products via bol.com. I recently received the statement from bol.com. This is my income and their commission in one summary. I created a sales invoice for my income to bol.com and entered their commission as an expense.

I always work with daily income. Now a customer has questioned their sales invoice via bol.com. When I create a sales invoice, DEXXTER records this as income (whether paid or not). However, this income has already been recorded via my sales invoice to bol.com. This means that the same income is recorded twice in the accounts for one sale.

Can I create a sales invoice for this customer and create a credit note that I do not send, with an explanation in the remark as to why I am creating a credit note?

Or what would be the correct solution?

Thanks in advance!

Hey, what you could possibly do is use an other invoicing programme for this (e.g. Billit).

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You really should try it out for yourself. Even if you don’t have a company number yet, you can already go ahead.

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