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I have a return from a webshop order. How do I record this?
The customer has had the amount back on her account.
I have a return from a webshop order. How do I record this?
The customer has had the amount back on her account.
Hi EH,
That depends on whether you created an invoice from here or stopped it in your daily receipts. Did you create an invoice? Then you now need to add a credit note here. Was it included in your daily receipts? Then you can correct this in your daily receipts, or go to manual input under income & expenses and create a negative entry under daily receipts with the title 'return'.
Regards, Ad.
You really should try it out for yourself. Even if you don’t have a company number yet, you can already go ahead.