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Credit note gives error message

DV
2023-08-11

Question

I have a credit note with amounts below 0. Money that I am getting back.

When entering a credit note in the platform, I have to fill in positive amounts. This results in, for example, €101 excluding vAT and €100 incl. VAT. This is because different vAT percentages of 6% and 21% have been used in the credit note.

I keep getting an error message saying that the excl. amount must be less than the incl. amount. But in fact, these are amounts below 0. This means that the excl. amount is indeed less than the incl. amount.

Does anyone have a solution here?

But you said it yourself, didn't you? It states that you have to enter a credit note as a positive amount.

Then you just fill in 100 euros excluding VAT and 112 euros including VAT. So just fill it in as a positive amount, right? Or do you mean something other? :)

No, it would be the amounts -259.09 euros excluding VAT and -258.31 euros including VAT. The excluding amount as a positive number is therefore greater than the including positive number. When I try to enter that, I get an error message :/

Is there a negative part to 6% vAT and a positive part to 21% vAT?

If so, split that one document into two documents. Fictitious, of course, just enter it twice. Once as a credit note and once as a regular invoice.

Entering it twice according to the vAT % is the solution.

Thank you very much!

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