I have a few customers who no longer want to pay an invoice. I am an event photographer, so they will not receive any photos as a result. If I create a credit note for the invoice I sent them, my income and outstanding sales invoices remain the same amount. Am I doing something wrong?
Thank you in advance!
When I create a credit note, my income on the dashboard decreases. But only my income; my outstanding sales invoices remain the same, as do my outstanding purchase invoices. It's not the case that a credit note immediately reduces the outstanding amount of sales invoices, which I understand. In your case, they cancel each other out, but sometimes that may not be the case.
Then you have to set the sales invoice and credit note to 'paid' status, I think?
Yes, that was indeed the solution... Thank you very much! I hadn't thought of that, but it makes perfect sense!
You really should try it out for yourself. Even if you don’t have a company number yet, you can already go ahead.
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