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  1. General

This privacy statement governs the processing of your personal data when you use our website www.dexxter.be, our Dexxter app and the services we offer. This processing is carried out by Let’s App BV as the data controller, which determines the purposes and means of the processing of personal data, with its registered office at 2800 Mechelen, Stationsstraat 55, and registered under CBE number 0752.709.706.

We firmly believe that protecting the privacy of our customers and visitors is of paramount importance. We therefore make every effort to ensure this data protection and to act in full compliance with data protection legislation whenever we process personal data. The term “data protection legislation” refers to: i) the General Data Protection Regulation (better known as the “GDPR”), ii) other European regulations containing provisions relating to data protection and privacy, iii) as well as the applicable national data protection and privacy legislation in the Member States.

When processing personal data, Let’s App will adhere to the fundamental principles governing the processing of personal data. Personal data will always be processed lawfully, fairly and transparently for specific purposes. We will take the necessary steps to ensure that we never request more personal data than is necessary and that we do not retain this personal data for longer than is necessary. Finally, Let’s App will take the technical and organisational measures necessary to ensure appropriate security so that personal data is protected against, amongst other things, unauthorised or unlawful processing and against accidental loss, destruction or damage.

This privacy statement was drawn up on 2 April 2021. We kindly invite you to read this privacy statement carefully and familiarise yourself with its contents. Let’s App reserves the right to amend this privacy statement if necessary. We therefore ask you to read this privacy statement regularly to keep abreast of any such amendments. Substantial changes will always be notified.

  • Let’s App BV

Let’s App is developing an app that enables customers to manage their own accounts as self-employed people working on a part-time basis.

In die context komt Let’s App in contact met persoonsgegevens en zal ze deze verwerken.

  • Personal data

In accordance with current regulations, we define personal data as any information relating to an identified or identifiable natural person (“the data subject”); a natural person is considered to be identifiable if they can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

We define the processing of personal data as any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of data.

3.1 What personal data do we process?

Let’s App may process the following categories of personal data:

  • Personal details (such as surname, first name, telephone or mobile number, email address, IP address)
  • Address details
  • Financial data
  • Family composition
  • Occupation and position

3.2 Whose personal data is processed?

  • Customer
  • The customer’s family
  • Accountant
  • Third parties
  • Why is personal data processed? What are the legal grounds for processing it?

The data is processed on the following legal grounds:

  • Your consent, in relation to your visit to our website. This consent is freely given and may be withdrawn at any time.
  • A contractual relationship is established as soon as you purchase and/or use our services or products.

We collect personal data for the purpose of using the website and providing certain services. In addition, our web server automatically recognises your IP address every time you visit our website.

This personal data enables us to respond to your enquiry, to continuously improve the website and the services/products offered to you, and to tailor them to your needs. In this regard, we reserve the right to use your information for market research and satisfaction surveys or for the development of services/products, potentially by engaging subcontractors.

Thanks to this information, we can also send you marketing information about new services and products, promotions, special offers, etc.

Let’s App can access, store, transmit, update and amend personal data.

3.3.1 Requests for information

The personal data we collect is used to provide appropriate and accurate answers to your questions.

This information will be stored in our customer database so that we can provide you with an even better service in the future.

In order to process your requests for information properly, we will retain your personal data for this purpose for as long as you remain a customer of ours. If you are not a customer of Let’s App, we will delete this data once your enquiry has been answered or in order to stay in touch with you (for example, if you have expressed an interest in one of our products).

3.3.2 To stay in touch with you

We believe it is important to maintain a good relationship and open communication with all our customers. We will therefore contact you to keep you informed of relevant offers and promotions, as well as innovations and new products that you may find of interest.

Let’s App will rely on its legitimate interest for the processing of personal data in connection with this activity. If you receive this communication from us, you may indicate at any time that you no longer wish to receive it.

3.3.3 Invoicing and administration

Let’s App collects billing and administrative data in order to fulfil its administrative obligations, such as invoicing the customer for services provided or maintaining our legally required accounts.

3.4 How long will your personal data be processed and stored?

The data will be processed for the duration of the agreement, extended by three months, unless Let’s App is legally required to retain the data for a longer period.

3.5 Do we share your personal data with third parties?

Let’s App will refrain from disclosing or passing on your personal data, except in the following cases:

  • When working with processors who assist us with services such as hosting, email campaigns, surveys and marketing initiatives. They process your personal data solely in accordance with our written instructions and under an agreed data processing agreement.
  • If required by law.

Let’s App will take the necessary steps to process your personal data within the European Economic Area wherever possible. If personal data is nevertheless transferred to countries or organisations outside the EEA, appropriate safeguards will always be put in place.

3.6 What rights do you have as a data subject?

Let’s App will inform you without delay, and in any event within one month of receiving your request, of the action taken in response to your request.

All requests or enquiries must be sent to hello@dexxter.be

3.6.1 Right of access

You have the right to be informed whether or not your personal data is being processed. If this is the case, you may request access to that data. You may also request a copy of this data, which we will provide to you in paper or digital form.

3.6.2 Right to rectify personal data

You have the right to request that your personal data be corrected if it is inaccurate or incomplete.

3.6.3 Right to restriction of processing

You may request that processing be restricted if, for example, the accuracy of the personal data is disputed.

3.6.4 Right to erasure

You have the right to request that your personal data be erased if, for example, it is no longer necessary for the purposes for which it was collected or if you withdraw your consent to its processing.

3.6.5 Right to data portability

You have the right to receive your personal data in a structured, commonly used and machine-readable format, and to transmit that data to another data controller.

3.6.6 Right to object to the processing of your personal data

If you believe that your personal data is not being processed correctly, you may object to such processing, such as processing for direct marketing purposes, or other processing that is not necessary for the purposes of the professional relationship.

You also have the right not to be subject to a decision based solely on automated processing.

3.6.7 Making a complaint

If you are not satisfied with the way your personal data is being handled, you can:

  • Submit a complaint to the relevant data protection authority. In Belgium, this is the Data Protection Authority. For further information, please visit https://gegevensbeschermingsautoriteit.be/burger.
  • Cookies

Let’s App uses cookies on its website and in its web application. In this statement, you can read more about what these cookies are and how we use them.

4.1 What are cookies?

A cookie is a small text file stored by the web browser to keep track of specific information about the user on their system in a simple way.

The information may include data relating to the user, such as their IP address, login details and website preferences, such as language selection.

There are various types of cookies, which can be categorised according to their purpose:

  • Essential cookies: these are necessary for our website to function and cannot be disabled in our systems.
  • Non-essential cookies: cookies used for functional, analytical, statistical, social, targeted or commercial purposes. We will ask for your consent before using these.

4.2 Accepting cookies

To get the most out of our website and web application, you need to accept our cookies. You can do this easily by giving your consent via the pop-up that appears at the top of our website. You are, of course, free to decline this or to disable cookies in your browser. Please bear in mind, however, that some features of our website and web application may not work properly.

4.3 An overview of our cookies

4.3.1 Essential cookies

– Language preference

– Authorisation

4.3.2 Analytical and statistical cookies

  • Google: Google Analytics cookies, used to track visitors’ browsing behaviour.
  • Retention period: up to two years

5.3.4 Marketing cookies

  • Facebook: Facebook Pixel, which optimises Facebook ads.
  • Retention period: three months

If you would like further information, please feel free to contact us at hello@dexxter.be

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