Peppol deadline: 01-01-2026
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Avoid fines

Peppol deadline: 01-01-2026
00

Avoid fines

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Unpaid invoices

EDS
21/03/2025
Question

Dear Sir/Madam,

The customer has not paid their invoice. What should I do now?

Unpaid invoice in Belgium – What to do?

✅ 1. Check the payment term

✉️ 2. Send a payment reminder (friendly)

For example:

Subject: Reminder – outstanding invoice [invoice number]

Dear [customer name],Our records indicate that invoice [number] from [amount] with a due date of [date] has not yet been paid.

Could you please check whether this can still be brought okay?

Thank you in advance for your response!

Kind regards,
[Your name / company]


3. First and second reminders


4. Collection procedure

If payments are still not received:

  • Send a final reminder stating that you will be contacting a debt collection agency or solicitor.

  • You can then initiate amicable collection through a debt collection agency.

  • Or take the matter to the magistrate with a claim for collection.


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