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daily receipts / customer refund

JP
31/07/2024
Vraag

How do you process amounts that you refund to a customer? Received on and entered via daily receipts. Tried to enter a negative balance in daily receipts but it didn’t work…

Then I think you should adjust the daily receipts for that day. And then give as the reason that the item sold was returned. Or is this already in a closed quarter?

Regards, A.

Yes, indeed, previous quarter...

Hello,

I recommend that you contact Support, JP. The solutions to your problem depend on various individual factors, such as your vAT type and others. The Support staff will be able to help you personally.

Regards,

Your Dexxter Expert

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