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Customer has paid invoice twice

SV
28/03/2025
Question

One of my customers has paid the same invoice twice. I want to refund the amount, but how do I do this in my accounts? Is it with a credit note? And how do I do this?

I would think you should enter the same invoice again and then create a credit note.
But I'm no expert.

Just refund the amount and offset the incoming payment against the outgoing payment.

We have answered your question in a video: https://vimeo.com/1071782646

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