Hi, the general terms and conditions state: “In the event of total or partial non-payment on the due date, the outstanding amounts will be automatically increased, without the need for prior notice of default, increased by interest as referred to in Article 5 of the Act of 2 August 2002 on combating late payment in commercial transactions and compensation of 10% (the latter with a minimum of 40 euros)I have sent my customer two reminders. If tomorrow they are not paid, I will probably have to follow the rules and charge compensation.
It states that the paid amount will be increased automatically, but how does this reach the customer? Is it an automatic email or …?
He is not a bad customer, but very forgetful. How can I best deal with here?
Thank you!